Features
What ReceptionIQ does for your business
Some capabilities depend on the tools you connect. We say which ones, clearly.
Features
What ReceptionIQ does for your business
Some capabilities depend on the tools you connect. We say which ones, clearly.
Answers calls 24/7
Calls are picked up at any hour, with no voicemail and no hold time.
Available in the demoAnswers questions about the business
Hours, address, services, parking, languages spoken: answers come from your information, never from invention.
Available in the demoManages appointments
Checks availability and books, reschedules or cancels once your calendar is connected.
Depends on your setupIdentifies customers
Recognizes an existing customer when ReceptionIQ is connected to your systems.
Depends on your setupSends confirmations
Email or text message after an appointment, through the tools you configure.
Depends on your setupTransfers calls
Routes to the right person or department according to your rules.
Depends on your setupSyncs with your tools
Can be integrated with your tools depending on your setup, starting with Cal.com and Google Calendar.
Depends on your setupReporting and analytics
Call volume, reasons for calling and appointments booked, so you know what happens on the phone.
Depends on your setup
Voice reception
ReceptionIQ answers naturally, understands why the customer is calling and keeps the conversation going without a touch-tone menu. Greeting and tone are configured for your business.
Appointment management
Once your calendar is connected, ReceptionIQ offers real availability, confirms the booking with the calendar, and never announces an appointment your system has not accepted.
Customer identification
Depending on the systems connected, ReceptionIQ can recognize an existing customer and adapt the conversation. Without an integration, it simply asks for what it needs.
Business FAQ
ReceptionIQ answers from the information you provide. When something is unknown, it says so plainly instead of improvising.
Automated confirmations
Confirmations and reminders rely on the tools you configure, such as the native reminders of your booking platform.
Call transfers
Following your rules, a call can be transferred to a person, a department or an urgent line.
Synchronization
Your calendar stays the source of truth. ReceptionIQ reads and writes into your tools instead of creating a parallel system.
Reporting
A clear picture of calls received, frequent requests and appointments booked.
How it works
Reception that follows the way you work
- 1
The customer calls
ReceptionIQ picks up immediately, in English or French.
- 2
ReceptionIQ understands the request
A question about your services, hours or address, or a booking request: the reason for the call is identified.
- 3
ReceptionIQ acts through your connected tools
With a connected calendar it checks availability and handles the appointment. Otherwise it takes the message.
- 4
The customer gets a confirmation
Confirmation by email or text message, depending on the setup you choose.
- 5
Everything stays in sync
Appointments land in your calendar and your follow-ups stay in one place.
Adaptation
How ReceptionIQ adapts to your business
Your frequent questions
Answers come from your information: services, policies, parking, how to prepare for an appointment.
Your availability
The times offered come from your calendar, not from an invented grid.
Your staff and services
A call can be directed to the right person, department or location.
Your confirmations
Email or text message, using what you already have in place.
Your existing customers
With the right integrations, a known customer is recognized and the exchange gets straight to the point.
Your transfers
Urgent case, complex request, insistent caller: the transfer rule is yours to define.
Ready to transform your reception?
Test ReceptionIQ with your own business, or talk to our team directly.