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Your calls get answered even when you are on a job site
On a job site, nobody answers. ReceptionIQ takes the call, records the need and the urgency, and sets up the visit through your tools.
The calls that slip away
- • Calls missed during interventions.
- • Customers in a hurry calling the next contractor.
- • Urgent requests mixed in with routine ones.
- • Contact details written down badly between two tasks.
What ReceptionIQ can do
- Answer questions about services and the area you cover.
- Record the nature of the problem and the urgency the customer describes.
- Schedule a visit once the calendar is connected.
- Transfer a genuinely urgent call according to your rules.
- Collect the address and contact details for a callback.
Typical customer questions
- Do you serve my area?
- Do you handle emergencies in the evening?
- How soon can someone come?
- Do you provide quotes?
A typical call
1. Incoming call
A customer calls about a leak or a breakdown.
2. Information
Nature of the need, address, urgency as described.
3. Scheduling
A visit is offered from your connected calendar.
4. Follow-up
You receive a complete, usable request.
What ReceptionIQ does not do
- No remote technical diagnosis.
- No safety assessment: if there is danger, the caller is directed to the right resources.
- No priced quote without your validation.
Industries
A solution shaped for each sector.
Calls do not look the same from one trade to another. ReceptionIQ adapts to the vocabulary, the questions and the processes of your sector.
Ready to transform your reception?
Test ReceptionIQ with your own business, or talk to our team directly.